Frequently Asked Questions
At OrangeHomes and Orange Decor, we’re here to make your interior design and home decor experience seamless and satisfying. Below, we’ve answered common questions about our policies, services, and products to help you navigate your journey with us. If you don’t find your answer, reach out to our team!
General Questions
1. What services does OrangeHomes offer?
OrangeHomes provides modular furniture and turnkey interior design projects in Bhopal, Madhya Pradesh, under our Base, Rise, Prime, and Crown plans. These include wardrobes, kitchens, loose furniture, and custom carpentry tailored to your needs.
2. What products does Orange Decor sell?
Orange Decor is our e-commerce platform offering curated home decor items, such as vases, mirrors, cushions, rugs, and furniture, to elevate your space.
3. How can I contact OrangeHomes or Orange Decor?
- OrangeHomes: Email hello@theorangehomes.com, call +919893229599 (10 AM to 7 PM, Monday to Sunday), or use the customer dashboard.
- Orange Decor: Email support@orangedecor.com, call +919893229599, or use your Orange Decor account.
- Address: [Your Business Address]
4. How do I track my OrangeHomes project or Orange Decor order?
- OrangeHomes: Monitor progress via the customer dashboard, where you’ll receive updates on design, installation, and completion.
- Orange Decor: Track orders through your account or check email confirmations for shipping details.
5. What are the Base, Rise, Prime, and Crown plans?
These are OrangeHomes’ interior design plans, ranging from budget-friendly (Base) to luxury (Crown). Each offers customized solutions, with Prime and Crown including premium materials and priority services like faster grievance handling.
OrangeHomes Warranty
6. What does the OrangeHomes Warranty cover?
- Standard Warranty (6 months): Covers minor service-related manufacturing defects (e.g., hinge realignment, screw tightening) with free labor. Parts are chargeable.
- Extended Warranty (1, 2, 5, 10 years): Covers comprehensive repairs or replacements for manufacturing defects, including free labor, parts, minor cosmetic repairs (first year), and refinishing (Prime/Crown, 5/10-year plans).
7. How do I purchase an extended warranty?
Select during the estimate/contract phase or within 30 days of delivery/installation via the customer dashboard. Costs (4-22% of project value, minimum ₹10,000-₹1,00,000) are added to your invoice.
8. What is not covered by the OrangeHomes Warranty?
- Normal wear and tear (e.g., wood fading, cushion softening).
- Environmental damage (e.g., termites, water seepage).
- Improper use (e.g., overloading shelves, incorrect cleaning).
- Third-party products, customized items, or renovation works (e.g., plumbing, tiling).
- Cosmetic issues (except minor repairs in the first year of extended warranties).
9. How do I file a warranty claim?
Report within 10 days of detecting the issue via hello@theorangehomes.com or the customer dashboard, including order details, photos, and a description. We’ll inspect within 48 hours (Prime/Crown) or 72 hours (Base/Rise) and resolve within 7-14 business days.
10. Can I transfer my warranty if I sell my property?
Yes, 5-year and 10-year extended warranties can be transferred to a new owner with written approval from OrangeHomes. Contact us at hello@theorangehomes.com.
11. Do customized OrangeHomes products have a warranty?
No, items with customer-specified designs, materials, or processes have no warranty unless stated in the contract. You assume responsibility for their performance and durability.
Care Instructions
12. How should I care for my OrangeHomes furniture?
Follow our Care Instructions:
- Dust weekly with a soft, dry microfiber cloth.
- Use mild soap and a damp cloth for cleaning, drying immediately.
- Avoid direct sunlight, moisture, or abrasive cleaners.
- Use coasters or mats to prevent heat/water damage.
- Follow material-specific guidelines (e.g., plywood, laminate, fabric) in the Care Instructions policy.
13. Can improper cleaning void my OrangeHomes Warranty?
Yes, using acidic, abrasive, or corrosive cleaners (e.g., bleach, ammonia) or failing to follow Care Instructions may void the warranty. Always use recommended methods.
14. How do I clean Orange Decor items like ceramics or glass?
- Ceramics: Dust with a soft cloth; clean with mild soap and water, drying immediately. Avoid dishwashers.
- Glass: Use an ammonia-free glass cleaner and a microfiber cloth. Avoid abrasive pads.
- Check product descriptions for specific care instructions, as Orange Decor items vary.
15. What should I do if my OrangeHomes furniture is exposed to moisture?
Wipe dry immediately with a soft cloth. For plywood or wood, ensure the area is well-ventilated to prevent swelling or warping. Contact us for professional advice if damage occurs.
16. Are there special care instructions for Prime or Crown plan materials?
Prime and Crown plans often use premium materials (e.g., veneer, acrylic). Follow material-specific instructions (e.g., polish veneer every 6 months, avoid acetone on acrylic) in the Care Instructions policy to maintain their sheen and warranty eligibility.
Customer Grievance Policy
17. What qualifies as a grievance?
Any dissatisfaction with our products, services, or processes, such as:
- OrangeHomes: Project delays, defective furniture, billing disputes, unprofessional service.
- Orange Decor: Damaged products, incorrect deliveries, refund issues.
- General: Communication or policy-related concerns.
18. How do I file a grievance?
Submit within 10 days (warranty issues) or 30 days (other issues) via:
- OrangeHomes: hello@theorangehomes.com, +919893229599, or customer dashboard.
- Orange Decor: support@orangedecor.com, +919893229599, or account.
Include your name, order/project ID, issue description, evidence (e.g., photos), and preferred resolution.
19. How long does it take to resolve a grievance?
We acknowledge within 24 hours, inspect within 48 hours (Prime/Crown) or 72 hours (Base/Rise) for OrangeHomes, and resolve within 7 business days (simple issues) or 14 business days (complex issues). Orange Decor resolutions take 5-10 business days after product inspection.
20. What if I’m unhappy with the grievance resolution?
Escalate within 7 days to grievances@theorangehomes.com (OrangeHomes) or grievances@orangedecor.com (Orange Decor). A senior manager will review within 3 business days and propose a final resolution within 10 business days. Prime/Crown escalations are prioritized (2 business days).
21. Can I get compensation for project delays or damaged products?
Depending on the issue, we may offer repairs, replacements, refunds, store credits, or partial compensation (e.g., 5% project value credit for delays, ₹1,000 credit for Orange Decor issues). Solutions align with our Warranty and Return, Exchange & Refund Policies.
Orange Decor Specific Questions
22. Do Orange Decor products come with a warranty?
No default warranty applies unless explicitly stated in the product description (e.g., “1-year warranty on this table”). Check the product page for details before purchasing.
23. What if I receive a damaged or incorrect Orange Decor item?
File a grievance within 30 days via support@orangedecor.com or your account, including photos and order details. We’ll arrange a replacement or refund per the Return, Exchange & Refund Policy, typically within 7 days of product inspection.
24. How do I return an Orange Decor product?
Initiate a return within 7 days of delivery via support@orangedecor.com or your account, per the Return, Exchange & Refund Policy. Products must be unused, in original packaging, and meet eligibility criteria. Shipping costs may apply unless the item is defective.
25. Can I file a grievance for an Orange Decor product without a warranty?
Yes, for issues like damaged deliveries, incorrect items, or billing disputes. Warranty-related grievances are only valid if the product description specifies coverage. Submit via support@orangedecor.com within 30 days.
26. How are Orange Decor refunds processed?
Refunds for eligible returns or grievances are processed within 5-7 business days after product inspection, credited to your original payment method or as store credit, per the Return, Exchange & Refund Policy.
Still Have Questions?
We’re here to help! Contact us at:
- OrangeHomes: o.homes@hotmail.com, +919893229599 (10 AM to 7 PM, Monday to Sunday), or customer dashboard.
- Orange: orange.decor@hotmail.com, +919893216269, or your account.
- Address: 113, Premkesar Homes, Katara Hills, Bhopal, Madhya Pradesh.
Last Updated: May 10, 2025
Care Instruction