OrangeHomes Warranty T&C

At OrangeHomes, we craft premium interior design solutions with a commitment to quality and customer satisfaction. Our warranty policy is designed to provide clarity, flexibility, and peace of mind for your investment in our Base, Rise, Prime, and Crown plans. With a standard 6-month warranty and attractive extended options, we ensure your project remains flawless for years. Please read the terms carefully to understand coverage, claims, and benefits.

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1. Warranty Coverage
The warranty is valid only for the original purchaser of an OrangeHomes project and covers manufacturing defects. Orange Decor products have no default warranty unless explicitly stated in the product description on our e-commerce platform. Coverage is divided into a standard warranty and flexible extended options, tailored to encourage your confidence in choosing OrangeHomes.

Standard Warranty (6 Months)
- Duration: 6 months from delivery or installation completion.
- Scope: Covers minor service-related manufacturing defects, including:
  - Realignment of hinges, handles, or drawers.
  - Tightening of screws or fittings.
  - Adjustments to channels or sliding mechanisms.
- Inclusions:
  - Free labor for repairs or adjustments.
  - Minor functional fixes to ensure usability.
- Exclusions:
  - Replacement of parts or products (parts are chargeable).
  - Cosmetic issues, normal wear and tear, environmental damage, or misuse.
- Benefits: Quick, hassle-free service to maintain your furniture’s functionality.

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Extended Warranty Options (1-Year, 2-Year, 5-Year, 10-Year)
- Availability: For Base, Rise, Prime, and Crown projects, purchased at order placement or within 30 days of delivery/installation.
- Scope: Expands coverage to include:
  - Comprehensive repairs or replacements for manufacturing defects (e.g., structural failures, defective hardware, installation errors).
  - Free labor and parts for all covered defects, including major components (e.g., wardrobe panels, kitchen countertops).
  - Minor cosmetic repairs (e.g., laminate peeling, veneer bubbling) within the first year of the warranty period.
  - One-time free refinishing service (e.g., polishing veneer, laminate, or wood) per year for 5-year and 10-year plans (Prime/Crown only).
  - Priority scheduling for inspections (48 hours for Prime/Crown, 72 hours for Base/Rise).
- Customer Freedoms:
  - Choose repair or replacement for defective items (subject to inspection and availability).
  - Request expedited service for urgent issues (Prime/Crown plans).
  - Transfer warranty to a new property owner (5-year/10-year plans, with written approval).
- Company Obligations:
  - Conduct inspections within 48-72 hours of claim submission.
  - Provide high-quality repairs or replacements using current or comparable products if originals are discontinued.
  - Offer maintenance tips via the customer dashboard to prevent issues.
- Limitations:
  - No temporary accommodation during repairs.
  - No warranty extension post-repair/replacement.
  - No coverage for subsequent issues from resolved defects unless they meet warranty terms.

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Pricing (Based on Project Value, Excluding Taxes)
- 1-Year Warranty: 4% (Base/Rise) or 5% (Prime/Crown), minimum ₹10,000.
- 2-Year Warranty: 7% (Base/Rise) or 8% (Prime/Crown), minimum ₹20,000.
- 5-Year Warranty: 12% (Base/Rise) or 14% (Prime/Crown), minimum ₹50,000.
- 10-Year Warranty: 20% (Base/Rise) or 22% (Prime/Crown), minimum ₹1,00,000.
- Example (for a ₹20,00,000 Crown project):
  - 1-Year: ₹1,00,000 (5%)
  - 2-Year: ₹1,60,000 (8%)
  - 5-Year: ₹2,80,000 (14%)
  - 10-Year: ₹4,40,000 (22%)
- Purchase Process: Select during the estimate/contract phase or add within 30 days via the customer dashboard. Costs are added to the invoice, payable per the Payment Policy.
- Sales Appeal: Affordable entry-level pricing (4-5% for 1-year) encourages uptake, while premium benefits (e.g., refinishing, transferability) justify higher costs for 5-year/10-year plans, especially for Prime/Crown projects.

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2. Warranty Inclusions & Exclusions

Inclusions
- Manufacturing Defects (All Warranties):
  - Structural failures (e.g., cabinet frame collapse, countertop cracks).
  - Defective hardware (e.g., hinges, channels, drawer systems) under normal use.
  - Installation errors causing functional issues (e.g., misaligned shutters, loose fittings).
- Extended Warranty Additions:
  - Replacement of defective components or entire products (e.g., wardrobe panels, kitchen cabinets).
  - Minor cosmetic repairs (e.g., laminate peeling, veneer bubbling, minor scratches) if reported within the first year.
  - Free refinishing service (Prime/Crown, 5-year/10-year) to restore surfaces.
  - Coverage for secondary issues caused by initial manufacturing defects (e.g., a defective hinge causing drawer misalignment) within the warranty period.
- Service Benefits:
  - Free labor and parts for extended warranty claims.
  - Priority inspections and repairs for Prime/Crown customers.
  - Proactive maintenance guidance via the dashboard.

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Exclusions
- Normal Wear and Tear:
  - Natural aging (e.g., wood fading, plywood bending, cushion softening, fabric fading).
  - Minor scratches, dents, or discoloration from regular use.
  - Wood knots, cracking, or expansion/contraction due to humidity.
- Environmental Damage:
  - Termite, boral, fungus, rust, water, or seepage damage.
  - Exposure to extreme temperatures, continuous moisture, or natural disasters (e.g., floods, earthquakes).
- Improper Use:
  - Negligence, rough handling, overloading shelves/drawers, or incorrect cleaning (see Care Instructions).
  - Modifications, unauthorized repairs, or use beyond intended purpose (e.g., using tables as ladders).
- Cosmetic Damage (Standard Warranty):
  - Surface-level issues (e.g., scratches, stains) not affecting function.
  - Note: Extended warranties cover minor cosmetic defects in the first year, if manufacturing-related.
- Third-Party Products:
  - Hardware, laminates, appliances, or fixtures (e.g., sinks, lights, faucets) are covered by their manufacturer’s warranty, not OrangeHomes.
- Customized Products:
  - Items with customer-specified designs, materials, or processes have no warranty unless stated in the contract. Customers assume full responsibility for performance, durability, and quality. No claims, repairs, or replacements are entertained for such items.
- Renovation Works:
  - No warranty on plumbing, civil structures, MS fabrication, seepages, flooring/tiles, door frames, plastering, RCC/PCC, or stone works. Claims are handled by third-party providers.
- Orange Decor Products:
  - No warranty unless explicitly stated in the product description on the e-commerce website.

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3. Specific Warranty Inclusions and Exclusions for Interior Items

A. Modular Furniture & Wardrobes
- Inclusions:
  - Structural integrity of cabinets, frames, or panels.
  - Major defects in hinges, channels, or fitting systems under normal use.
  - Installation errors affecting functionality (e.g., misaligned shutters).
  - Extended warranties: Minor cosmetic repairs (e.g., laminate peeling) in the first year.
- Exclusions:
  - Cosmetic scratches, dents, or discoloration due to usage.
  - Termite, moisture, rust, or fungus damage.
  - Normal wear (e.g., plywood bending, hinge softening, laminate aging).
  - Overloading shelves or improper cleaning.
  - Third-party hardware or laminates.

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B. Loose Furniture (e.g., Sofas, Beds, Tables, Chairs)
- Inclusions:
  - Structural defects (e.g., broken frames) under normal household use.
  - Major cushion flattening or stitching defects within the warranty period.
  - Extended warranties: Minor stitching or surface repairs in the first year.
- Exclusions:
  - Natural cushion softening or fabric fading.
  - Wood knots, cracking, or chipping due to aging.
  - Termite, moisture, or extreme condition damage.
  - Rough handling or overloading.

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C. Modular Kitchens
- Inclusions:
  - Structural integrity of cabinets, drawers, and countertops.
  - Defects in hinges, channels, or drawer systems under normal use.
  - Installation errors affecting functionality.
  - Extended warranties: Minor surface repairs (e.g., countertop scratches) in the first year.
- Exclusions:
  - Surface burns, stains, or scratches from usage.
  - Normal wear (e.g., hinge wear, laminate discoloration).
  - Overloading or moisture exposure.
  - Appliances or third-party fixtures (e.g., sinks, faucets).

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D. Soft Furnishings (e.g., Curtains, Cushions)
- Inclusions:
  - Manufacturing defects in stitching, hemming, or seams affecting functionality or appearance.
  - Extended warranties: Minor seam repairs in the first year.
- Exclusions:
  - Fabric fading due to sunlight or improper washing.
  - Cushion flattening or thread pulling from regular use.
  - Rough handling or moisture exposure.

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E. Lighting & Electrical Fixtures
- Inclusions:
  - Installation-related issues affecting functionality.
  - Major electrical defects due to faulty installation.
- Exclusions:
  - Third-party fixture defects (covered by manufacturer’s warranty).
  - Water, moisture, or short-circuiting damage.
  - Overloading or mishandling.

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F. Custom Carpentry
- Inclusions:
  - Structural defects in joins or assembly affecting functionality.
- Exclusions:
  - Natural wood wear (e.g., knots, cracking, expansion/contraction).
  - Cosmetic stains or scratches.
  - Misuse or rough handling.

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G. Wall Treatments & Paints
- Inclusions:
  - Improper paint application or significant peeling within the warranty period.
  - Installation errors in wallpaper or coverings.
  - Extended warranties: Minor peeling repairs in the first year.
- Exclusions:
  - Moisture, seepage, or environmental damage.
  - Fading or minor peeling due to aging.
  - Improper cleaning or vandalism.

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4. Warranty Process & Terms
- Notification: Report defects within 10 days of detection via hello@theorangehomes.com or the customer dashboard, including order details, photos, and a description.
- Inspection: An authorized representative will inspect within 48 hours (Prime/Crown) or 72 hours (Base/Rise). Claims are processed only after verification.
- Resolution:
  - Standard Warranty: Free labor for minor repairs; parts are chargeable.
  - Extended Warranty: Free repair or replacement (customer’s choice, subject to availability). Comparable products are provided if originals are discontinued.
- Timeline: We prioritize swift resolutions, but delays due to external factors (e.g., part sourcing) are not our liability.
- No Fresh Warranty Start: Repairs or replacements do not extend or restart the warranty period.
- No Alternative Accommodation: Customers must arrange accommodations during repairs, if needed.
- No Chain of Claims: Subsequent issues from a resolved defect are not covered unless they meet warranty terms and fall within the warranty period.

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5. Service Terms
- Timeframe: Claims must be filed within the active warranty period. Delays in notification may void the warranty.
- Customer Responsibilities:
  - Notify OrangeHomes within 10 days of detecting a defect.
  - Provide access for inspections/repairs, including necessities (e.g., water, electricity, ladders).
  - Follow Care Instructions to maintain eligibility.
- Unauthorized Repairs: Tampering or third-party repairs void the warranty.
- Service Benefits (Extended Warranties):
  - Priority scheduling for Prime/Crown customers.
  - Free parts and labor for covered claims.
  - Proactive maintenance tips via the dashboard.

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6. Additional Terms
- Natural Factors: Damage from natural disasters (e.g., earthquakes, floods), vandalism, or abuse is not covered.
- Repair Timeline: We aim to complete repairs promptly but are not liable for delays due to external circumstances.
- Authority Over Repairs: OrangeHomes reserves the right to:
  - Monitor and approve repairs to ensure quality.
  - Appoint contractors or approve customer-appointed contractors.
- Confidentiality: All claim-related matters remain confidential between the customer and OrangeHomes.
- Pricing Rationale: Percentages (4-22%) reflect Bhopal’s market, where project values range from ₹5,00,000 (Base) to ₹50,00,000 (Crown). Minimum fees ensure profitability for smaller projects.
- Warranty Transfer: Available for 5-year/10-year plans with written approval, enhancing resale value.

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7. Customer Responsibilities
- Care Instructions: Adhere to our Care Instructions to maintain warranty eligibility. Improper cleaning or misuse voids coverage.
- Notification: Report defects within 10 days, or the warranty may be voided.
- Access: Provide tools or essentials (e.g., stools, ladders, water, electricity) for service providers during repairs.
- Contract Compliance: Ensure project details (e.g., customizations) are documented in the contract to clarify warranty applicability.

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8. Customization Disclaimer
No warranty is provided for items or materials customized in design, material, or manufacturing process based on customer requests, including:
- Custom Design Choices: Deviations from standard designs, shapes, or sizes.
- Customer-Specified Materials: Non-standard materials chosen by the customer.
- Non-Standard Processes: Unique construction, assembly, or finishing processes.
By opting for customizations, the customer assumes full responsibility for performance, durability, and quality. No claims, repairs, or replacements are entertained for such items unless explicitly stated in the contract.

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9. Legal & General Conditions
- No Additional Warranties: No warranties, expressed or implied, exist beyond this policy.
- Jurisdiction: Disputes are handled under Bhopal, Madhya Pradesh courts, after exhausting our resolution process.
- Repair Product Availability: If a product or component is discontinued, OrangeHomes will provide a comparable replacement from current offerings.
- Orange Decor Exclusion: No warranty applies unless stated in the product description on the e-commerce platform.

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Contact Us
For warranty claims or inquiries, reach out to us:
- OrangeHomes: hello@theorangehomes.com or +919893229599 (10 AM to 7 PM, Monday to Sunday)
- Customer Dashboard: Submit claims and track status through your project dashboard.
- Address: [Your Business Address]

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Last Updated: May 10, 2025

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