1. Orange Homes Workmanship Warranty

Every Orange Homes project includes a Complimentary 1-Year Workmanship Warranty from the date of Practical Completion or Final Handover, whichever occurs first.

This warranty covers defects that arise solely due to workmanship or installation carried out by Orange Homes.

Covered

• Installation defects

• Cabinet alignment issues

• Door and drawer adjustments

• Hinge and channel alignment

• Loose fittings caused by installation

• Improper installation of modular furniture

• Silicone touch-up (where applicable)

• Minor workmanship corrections

• Functional issues directly resulting from installation

If a genuine workmanship defect is verified by Orange Homes, rectification labour will be provided at no cost during the warranty period.

​

2. Manufacturer Warranty

Many products supplied in your project are manufactured by specialised brands.

Examples include:

• Hardware

• Electrical accessories

• Appliances

• Lighting fixtures

• Chimneys

• Hobs

• Sinks

• Faucets

• Water purifiers

• Smart home devices

These products continue to be covered under the respective manufacturer's warranty.

Where reasonably possible, Orange Homes will assist customers in coordinating with the manufacturer for warranty claims.

​

3. Complimentary Orange Care Support

Every completed project also receives 3 Years of Complimentary Orange Care Support.

Orange Care Support is not a warranty.

It is our commitment to provide continued technical assistance and service guidance after project completion.

Depending on the nature of the request, services may be provided free of charge or at applicable service rates.

Complimentary Support Includes

• Technical guidance

• Care and maintenance advice

• Product usage assistance

• Inspection of reported issues

• Warranty eligibility verification

• Coordination with manufacturers

• Assistance in arranging repairs

​

4. Lifetime Service Support

Even after the warranty period expires, Orange Homes continues to support its customers.

Subject to service availability, we provide:

• Carpentry services

• Hardware replacement

• Kitchen servicing

• Wardrobe servicing

• Electrical repairs

• Painting touch-ups

• Furniture modifications

• Interior upgrades

• Renovation work

• Additional furniture

• Annual maintenance services

These services may be chargeable as per our prevailing rates.

​

5. How Warranty Claims Work

Step 1

Report the issue through:

• WhatsApp

• Customer Dashboard

• Email

• Customer Care

Please include:

• Project ID

• Photographs or videos

• Description of the issue

Step 2

Our technical team reviews the complaint.

If required, a site inspection will be scheduled.

Step 3

After inspection, the issue will be classified into one of the following categories:

Category A

Covered under Orange Homes Workmanship Warranty.

Rectification is carried out free of charge.

Category B

Covered under Manufacturer Warranty.

Orange Homes assists in coordinating with the manufacturer.

Category C

Covered under Orange Care Support.

Inspection or service may be free or chargeable depending upon the nature of the issue.

Category D

Chargeable Repair.

The issue falls outside warranty coverage.

A quotation will be shared before commencing any repair work.

​

6. What Is Covered

Our workmanship warranty generally covers defects arising directly from:

• Improper installation

• Faulty workmanship

• Improper alignment

• Functional defects caused by installation

• Loose hardware due to installation

• Cabinet adjustment

• Door adjustment

• Drawer adjustment

• Minor workmanship-related corrections

Coverage applies only where the issue is not caused by misuse, environmental conditions or third-party intervention.

​

7. What Is Not Covered

Orange Care does not cover:

• Normal wear and tear

• Minor scratches and dents from regular use

• Natural ageing of materials

• Colour fading due to sunlight

• Moisture, seepage or water leakage

• Termite or pest damage

• Fire, flood or natural disasters

• Structural movement of the building

• Electrical fluctuations

• Improper cleaning or maintenance

• Excessive loading beyond intended design

• Damage caused by pets or children

• Third-party modifications or repairs

• Customer-supplied materials

• Manufacturer defects (covered by the respective manufacturer)

• Consumable items such as bulbs, batteries, filters and similar products

• Damage caused after relocation, dismantling or shifting of furniture

​

8. Customer Responsibilities

To keep your Orange Care benefits active, customers should:

• Complete all payments under the Contract.

• Use products in accordance with their intended purpose.

• Follow the Care & Maintenance Guide provided by Orange Homes.

• Avoid unauthorised repairs or modifications.

• Report defects promptly after they are noticed.

• Provide reasonable access for inspection and repairs.

​

9. Service Visits

Where a complaint is found not to be covered under the Workmanship Warranty or Manufacturer Warranty, Orange Homes may offer repair services at its prevailing service charges.

A quotation will always be shared before any chargeable work is undertaken.

​

10. Extended Orange Care Plans (Coming Soon)

Customers may upgrade to optional Orange Care Plans for enhanced long-term protection and priority service.

These plans may include:

• Extended workmanship protection

• Preventive maintenance visits

• Priority scheduling

• Annual health checks

• Discounted repairs

• Preferred service response

• Transferable coverage (selected plans)

Availability, pricing and terms will be announced separately.

​

11. General Terms

• Workmanship Warranty and Orange Care Support are available only to the original contracting customer unless expressly transferred by Orange Homes in writing.

• Warranty and service benefits become effective only after full payment of the Contract Value.

• Repairs or replacements do not restart or extend the original warranty period.

• Orange Homes reserves the right to determine the appropriate method of rectification, including repair, adjustment or replacement of the affected component.

• Site inspections may be required before approving any claim.

• The final determination regarding warranty eligibility shall be based on the findings of Orange Homes' inspection team.

• Orange Homes may update this policy from time to time. The version applicable to a project shall be the version in effect on the date of the Contract, unless a later version is expressly accepted by the customer.