Payment Policy
At Orange Homes and Orange Decor, we make payments simple, secure, and hassle-free, whether you’re designing your dream space or shopping for home decor. Below are our payment policies for both brands.
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Introduction
Orange Homes offers interior design services with milestone-based payments to ensure transparency, while Orange Decor provides a seamless checkout process for home decor purchases. This Payment Policy outlines accepted payment methods, transaction security, fees, and terms for both Orange Homes projects and Orange Decor orders.
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Orange Homes Interior Design Projects
We offer flexible payment options and clear terms to support your interior design project, from booking to completion.
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Payment Methods
- Online Payments: Pay securely using major credit cards, debit cards, UPI, or bank/wire transfers. All payments must be made to the company’s bank account.
- Offline Payments: Cheques or demand drafts must be issued in favor of “ORANGE HOMES DESIGN & CONSULTING.”
- Account Details: Payments must be made to the bank account specified in your contract or invoice.
Transaction Security
- Guarantee: We prioritize your financial privacy. All online transactions are processed through PayU, which is VeriSign Secured® and Payment Card Industry (PCI) compliant, meeting strict global standards for handling cardholder information.
- Safety: Transact with confidence, knowing your payment details are protected by industry-leading encryption.
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Transaction Failures
- No Deduction: If an online transaction fails, no amount is deducted from your account or card.
- Tips: Ensure a stable internet connection and verify all entered details (e.g., card number, UPI ID) to avoid failures.
- Support: For assistance, contact us at +919893229599 (10 AM to 7 PM, Monday to Sunday) or email o.homes@hotmail.com.
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Payment Terms for Projects
- Project Definition: A project refers to a home design undertaking for a single home. Multiple orders (e.g., modular products, civil work) may be placed within a project, with payments processed per order.
- Booking Fee: To book your project, pay a booking fee of 5% of the final quote or ₹20,000 (whichever is higher). This fee is adjusted against future orders. If the project scope increases significantly, an additional 5% fee for the new scope may be required before design begins.
- Milestone-Based Payments:
- Payments are tied to predefined execution milestones outlined in your design proposal or contract (e.g., design completion, material delivery, installation).
- Invoices are raised upon completion of each milestone, payable within 2 days via cheque, bank transfer, or payment gateway.
- Milestones cannot be broken down due to dependencies.
- Order Payments: If the booking fee is adjusted against an order, subsequent orders require a 50% upfront payment.
- Interest on Overdue Payments: Accounts not settled by their due date incur 5% interest per month, added monthly until payment is received.
- Delays: Payment delays may postpone project milestones and subsequent stages. Orange Homes is not liable for delays caused by late payments.
- Cancellation: If a project is cancelled, the terms specified in our Cancellation Policy will apply.
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Payment Gateway Fee
- First Installment: The gateway fee is waived for the first installment.
- Subsequent Payments: A non-refundable 2% gateway fee (including GST) is charged per transaction.
- Invoices: Download invoices from your OrangeHomes Account Portal.
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Orange Decor Home Decor Items
Our e-commerce platform, Orange Decor, offers a straightforward payment process for home decor purchases, designed to be secure and efficient.
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Payment Methods
- Online Payments: Pay securely using major credit cards, debit cards, UPI, or net banking. All payments are processed through our trusted payment gateway.
- Cash on Delivery: Not available, to ensure secure transactions and protect our small business.
- Account Details: Payments must be made to the bank account or payment gateway court specified in your contract or invoice.
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Transaction Security
- Guarantee: All transactions are processed through PayU, which is VeriSign Secured® and PCI compliant, ensuring your payment details are protected with robust encryption.
- Safety: Shop confidently, knowing your financial information is secure.
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Transaction Failures
- No Deduction: If a transaction fails, no amount is deducted from your account.
- Tips: Use a stable internet connection and double-check payment details to prevent issues.
- Support: For assistance, contact us at +919893229599 (10 AM to 7 PM, Monday to Sunday) or email support@orangedecor.com.
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Payment Terms for Orders
- Full Payment: Orders require 100% upfront payment at checkout to confirm your purchase.
- No Installments: Due to the nature of our curated home decor items, we do not offer installment plans or partial payments.
- Order Confirmation: Once payment is confirmed, you’ll receive an email with order details and estimated delivery time.
- Cancellation: Orders can be cancelled before dispatch with a full refund, as outlined in our Cancellation Policy. No refunds are issued after dispatch, except for severe manufacturing defects (see Return, Exchange & Refund Policy).
- Fraud Prevention: We reserve the right to cancel orders or request additional verification if we suspect fraudulent activity.
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Payment Gateway Fee
- Fee: A non-refundable 2% gateway fee (including GST) is charged per transaction.
- Transparency: The fee is displayed at checkout for clarity.
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General Terms for Both Brands
- Currency: All payments must be made in Indian Rupees (INR) unless otherwise agreed for international orders.
- International Payments: For orders outside India, additional bank or currency conversion fees may apply, borne by the customer.
- Invoice Access: Orange Homes customers can download invoices from the Account Portal. Orange Decor customers receive invoices via email or account access.
- Disputes: Any payment disputes must be reported within 7 days of the transaction to o.homes@hotmail.com (Orange Homes) or support@orangedecor.com (Orange Decor).
- Compliance: We adhere to all applicable financial regulations and reserve the right to update payment terms to comply with legal requirements.
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Contact Us
Need help caring for your products? Reach out to us:
- Orange Homes: o.homes@hotmail.com, +919893229599 (10 AM to 7 PM, Monday to Sunday), or customer dashboard.-
Orange Decor: orange.decor@hotmail.com, +919893216269 (10 AM to 7 PM, Monday to Sunday),
Address: 113, Premkesar Homes, Katara Hills, Bhopal, Madhya Pradesh.
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Last Updated: May 10, 2025
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