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Warranty

Orange Homes Peace of Mind Guarantee

Designing your space can be an intimidating journey, but we’re here to simplify the process and make it easy & pleasurable to love where you live. Our unparalleled OrangeHomes warranty assures you a premier home design experience. Under this, we provide a full home warranty, including storage systems, furniture, on-site services & more. With multiple quality checks at every stage, we ensure all our products are free from any material and manufacturing defects.

* This warranty policy shall be effective from 01st November 2021 and supersedes any and all previous policy/is whether in written or oral form.

* "Standard quality" items and  "Customised" items as stated in BoQ/Estimate carry no warranties.

* Please note that all orders that are booked on and after 01st November 2021 will be covered under this warranty scheme.

FAQs

1. Does OrangeHomes offer a warranty on home interiors?

Yes. OrangeHomes offers a full home warranty, including modular systems, furniture, on-site services & more.

2. What products and services do the OrangeHomes warranty cover?

     The warranty offerings by Livspace are as follows:

     Modular kitchens (Premium & Luxury): Flat 5-year warranty

     Wardrobes: Flat 5-year warranty

     Storage like TV unit, vanity & more: Flat 5-year warranty

     OrangeHomes sofas: Upto 2-year warranty

     OrangeHomes furniture: Upto 1-year warranty

     On-site services up to 1-year warranty

3. Does OrangeHomes offer a warranty on services? What does it cover?

OrangeHomes is the only company that offers a warranty for a period of up to one year on on-site services, including painting, gypsum false ceiling, electrical work, and plumbing work. 

4. How can I claim a warranty?

You can call on 9893229599 or email us at hello@theorangehomes.com to register your warranty claim. 

5. What are the prerequisites of the OrangeHomes warranty?

In the event of repair, OrangeHomes Warranty is valid only if you possess a digital or physical proof of complete payment, and/ or you have signed the handover document at the time of installation.

6. What if I lose my bill or OrangeHomes warranty e-book?

Don’t worry! In case you lose your physical customer contract or OrangeHomes Warranty E-book, you can request the information by contacting OrangeHomes support.

7. Can I renew my warranty once it expires?

No. Currently, we are not offering any extension or renewal of the OrangeHomes Warranty.

8. Will I be charged if I need any services after the end of the OrangeHomes Warranty period?

We are happy to provide after-sales services even after your OrangeHomes Warranty period expires. The service charges would be minimal and; material charges may be incurred (if anything needs to be replaced).

9. Are customized products, provided by Livspace covered under OrangeHomes Warranty?

Customized (if mentioned so in Estimate) products offered by OrangeHomes are not covered under OrangeHomes Warranty.

10. Are decor products and accessories provided by OrangeHomes covered under OrangeHomes Warranty?

Some decor products and accessories may or may not come under manufacturer warranty, depending on the products. Please speak to a OrangeHomes authorised representative to find the manufacturer’s warranty period of any such product, not listed above.

11. How should I notify OrangeHomes regarding any damage?

Notify Livspace via phone (9893229599) or email (hello@theorangehomes.com) within 3 days of any defect that comes to notice, such as visual damage or malfunctioning component. Notification post the stipulated time, can void the OrangeHomes warranty.

Terms and conditions

Storages

1. OrangeHomes will honor its warranty when

  • The product supplied and installed is properly maintained and used for normal domestic use.

  • The product is still owned by the original purchaser.

  • The product is still at it's original installed position and location.

  • The warranty has not expired, subject to limitations set forth through OrangeHomes terms & conditions.

2. OrangeHomes warranty does not include

 Any labour, installation or transportation costs or any responsibility for damage that OrangeHomes considers as natural wear and tear of finishes and surfaces.

Any products used or installed in conjugation with OrangeHomes kitchen/ wardrobe/  modular storage such as electrical & plumbing fixtures, countertops and appliances. Any use of OrangeHomes cabinetry or component parts that are contrary to instructions furnished by OrangeHomes will void this warranty.

Any cabinetry or component parts that OrangeHomes considers to have been subject to alteration, modification, accident, abnormal use, extreme temperatures and continuous contact with water, high moisture levels or use of harsh and/or abrasive cleaning chemicals.

Normal incidental deterioration like nicks, cuts, scratches and abrasions which are resulting from normal use during the standard life of the product.

3. OrangeHomes will not be held responsible for any claims arising out of defects due to the material or workmanship of products not listed under claim terms.

4. OrangeHomes warranty does not cover natural wear and tear or damage caused by rough handling or using the product beyond its intended use.

5. OrangeHomes reserves the right to alter specifications in keeping with its policy of continuous product evaluation and improvement.

6. The scope of OrangeHomes warranty cannot be changed or broadened by any authorized representative of OrangeHomes.

7. Repair(s) and/or replacement(s) are subject to the current product offerings of styles and construction options within the OrangeHomes product line, at the time of the claim. If a claim is filed after OrangeHomes product becomes obsolete or discontinued, OrangeHomes will replace the affected component with a replacement component of a similar style based on availability at the time of the claim.

8. Notify OrangeHomes via phone or email within 10 days of any defect that comes to notice, such as visual damage or malfunctioning component. Notification post the stipulated time, will void the OrangeHomes warranty.

9. Any decision regarding repair of the said component (in part or whole) solely lies with the authorized OrangeHomes representative. The decision will be made following an inspection by the representative whether to repair at site, or return the product to the factory for refurbishing/ replacement.

10. Liability: OrangeHomes will make all efforts to replace/ repair the said defect within a reasonable period of time. OrangeHomes will not be liable for any direct/indirect loss to the user due to the defect or delay in providing the service, or any fault arising due to design, application or installation. In no event shall the liability of OrangeHomes, under this warranty, exceed the purchase price of the product or its replacement.

11. The warranty is not renewed in cases where the OrangeHomes cabinets or components are replaced in part or whole during the said warranty period. The replaced parts will continue to be covered under our warranty only till the remainder of the period as indicated in its respective table. Barring components that carry a lifetime warranty, the warranty for any product under any circumstances will not exceed a period of 5 years (wardrobes & storage) and 5 years (for kitchens) from the date of possession.

12. The terms and conditions are governed by the laws of India. Bhopal courts shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these terms and conditions.

Sofas

1. To know the brand of your product, please refer to the product's attributes/information or speak to your authorized OrangeHomes representative.

2. OrangeHomes warranty does not cover upholstery, normal wear and tear, softening or flattening of cushions and foam, color fading from sunlight, damage caused by rough handling and use of abrasives, corrosive materials, cleaning agents or improper use and maintenance.

3. This warranty is applicable on sofas including but not limited to 1,2, 3 seater sofas, sectionals, ottomans and sofa cum beds.

4. Lifetime warranty on any borer/termite issues in solid wood furniture by the brand 'OrangeHomes'.

5. Notify OrangeHomes within 10 days of detecting any defect via phone or email.

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All other furniture

1. This warranty is applicable on all other furniture by the brand  ‘OrangeHomes’ . To know the brand of your product, please refer to the product attributes/information, or speak to your authorized OrangeHomes representative.

2. OrangeHomes warranty does not cover upholstery, normal wear and tear, softening or flattening of cushions and foam, color fading from sunlight, damage caused by rough handling and use of abrasives, corrosive materials, cleaning agents, or improper use and maintenance.

3. The following are not considered as defects: natural wood characteristics such as variations in grain, color, mineral streaks and knots.

4. This warranty is applicable for furniture including but not limited to upholstered furniture, solid wood furniture, coffee tables, beds, headboards, dining tables and chairs, accent chairs, metal furniture and outdoor furniture.

5. Lifetime warranty on any borer/termite issues in solid wood furniture by the brand ‘OrangeHomes’.

6. Notify OrangeHomes within 10 days of detecting any defect via phone or email.

On-site services

1. This warranty shall begin on “the commence date” that the consumer telephonically lodges his warranty policy with OrangeHomes by contacting us on 9893229599 and furnishing all the purchase and personal details requested by OrangeHomes. In order for this warranty policy to be valid, the registration needs to be done within 7 (seven) days from the day of handover of the project or the day the customer moves in, whichever is earlier.

2. After the settlement of any claim, the warranty period will not start afresh.

3. OrangeHomes shall provide replacement only after inspection.

4. OrangeHomes shall not be liable for any indirect or consequential loss or damages to the customer. The customer's exclusive and sole remedy under this warranty policy shall be as mentioned here in this clause.

5. OrangeHomes is not liable to provide any alternative accommodation during any repair work. Customers shall make their own arrangements if required.

6. The warranty policy shall not cover any defects arising out of factors out of the control of OrangeHomes, including but not limited to:

  • Natural calamities such as earthquakes, cyclones

  • Vandalism 

  • Acts of God

  • Abuse or negligence by the customer 

  • Normal wear and tear

  • Surface with contaminants 

  • Failure or defects in the structure or previous coating

  • Any other external factors

7.  Any claim made in terms of this warranty policy shall be made within 30 days of the consumer discovering any defect, damage or failure which gives rise to a claim.

8. OrangeHomes reserves the right to carry out inspections and to perform any tests, and may do so either itself or by means of any person nominated by it. Prior to such inspection or testing, the customer shall not be entitled to perform any repairs or remove or tamper with any part of the product/ service.

9. OrangeHomes shall use its best endeavours to ensure that the repair work is completed as soon as possible, but does not assume liability for delay in this respect.

10. OrangeHomes, in it's sole creation is entitled to

  • Control/monitor repair which is to be carried out in accordance with all its specifications and instructions.

  • Appoint a contractor and/or approve the contractor appointed by the customer.

11. OrangeHomes is liable to process and execute any genuine repair or replacement request made by the customer within the warranty timeline in coordination with the respective brand.

12. Any additional charges including work done over and above fixing the identified defect will be chargeable by the brand. The cost of these additional charges is to be borne by the customer.

13. There are no warranties expressed or implied under law, which extend beyond the terms set out in this warranty document.

14. Neither party shall commence any court or arbitration proceedings related to the above warranty policy before completing the entire evaluation process. Under such circumstances, the warranty policy will be considered null and void as the issue would be sub judice.

15. In case of any disputes, the same is subject to the exclusive jurisdiction of the courts of the respective cities.

16. The facts and all matters concerning any dispute will be kept confidential by both the customer and OrangeHomes at all times.

17. The customer is expected to provide the painter(s) with basic necessities such as a stool/ladder, bucket, and water (to mix the paint) at the site.

18. Any decision regarding the repair of the said component (in part or whole) solely lies with the authorized OrangeHomes representative. The decision will be made following an inspection by the representative.

19. The cost of dismantling, reassembly & relocation of the product, wherever required, will be borne by the customer. As a standard practice, OrangeHomes will cover the product with a protective covering, wherever required.

20. Repair(s) are subject to the current product offerings of styles and construction options within the OrangeHomes product line, at the time of the claim. If a claim is filed after the OrangeHomes product becomes obsolete or discontinued, OrangeHomes will replace the affected component with a replacement component of a similar style/make based on availability at the time of the claim.

 

Painting

If a defect is found upon inspection by a company-authorized representative, the defect will be rectified in accordance with the claim terms below.

The warranty policy shall apply where:

1. The overall paint surface area exceeds 500 sq ft, subject to satisfactory inspection of the surface painted by OrangeHomes’s representative.

2. OrangeHomes shall provide replacement paint, as long as the particular paint code (paint code is necessary) is not discontinued by the manufacturer.

3. Paint failure shall mean any of the following occurrences

  • Film integrity, flaking and peeling of the paint, caused by one coat of paint coming off from another or the paint film coming off from the substrate

  • Fading of the colour shade

  • Growth of fungus and algae on wall surfaces (spread over a minimum area of 10 sq. feet)

4. The customer has used the entire paint system recommended by OrangeHomes. An undercoat of primer along with two coats of putty and 2-3 coats of the paint on all surfaces.

 

The warranty policy shall be void in the following events:

1. Intermittent dripping of water due to proximity of vegetation or air-conditioning units or any other sources of water leakage like plant pots.

2. Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface.

3. Defects arising due to contamination of surface and failure/defects in the structure.

The replacement cost includes the cost of paint and labour required to set right the area of paint failure, at the time of the claim lodged

 

In coastal areas fading and chalking occur with all surfaces. Within normal limits this is not considered as a failure.

 

Damage caused to the painted surface due to fire, excessive heat exposure, corrosive agents, abrasive materials or by the customer including without limitation due to rework/fitting work done by the customer after handover.

Gypsum false ceiling

If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below.

 

The warranty policy shall apply where :

1. The overall false ceiling surface area exceeds 150 sq ft, subject to satisfactory inspection of the surface by OrangeHomes’s representative.

2. OrangeHomes shall repair and provide labour for re-application of the paint coat, as may be necessary to set right the false ceiling failure in the affected portion only.

3. False ceiling failure shall mean any of the following occurrences:

  • Board integrity, flaking and peeling of the joint compound or coming off from the substrate.

  • Cracks on the surface.

  • Growth of fungus and algae on ceiling surfaces(spread over a minimum area of 5 sq feet)

4.  The customer has used the entire false ceiling system recommended and executed by OrangeHomes. The false ceiling should have been done with the usage of OrangeHomes-approved brands and all materials utilized shall be of the same manufacturer. Any mixed use of other brands shall make the warranty null and void.

The warranty policy shall be void in the following events:

Intermittent dripping of water due to proximity of vegetation or air-conditioning units or any other sources of water leakage or dampness.

Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface.

Physical damage to the surface with an external force or entity.

Defects arising due to failure or defects in the structure to which ceiling is anchored.

The warranty will be applicable for standard quality Gypsum ceiling for a period of 6 months only.

 

In coastal areas fading and chalking occur with all surface. Within normal limits this is not considered as a failure.

 

Electrical

If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below.

 

The warranty policy shall apply where:

1. The overall electrical work carried out exceeds a value of INR 50,000 subject to no voltage fluctuation or no input power source issue checked by OrangeHomes’s representative.

2. OrangeHomes will provide replacement, as long as the particular material is not discontinued by the manufacturer, and labour for re-application, as may be necessary to set right the electrical failure.

3. Throughout this warranty policy document the words "electrical failure" shall mean any of the following occurring, subject to the other conditions stated in this document

  • Electrical short circuit/ tripping.

  • Loose contacts in the plugs/ switches.

4. The customer has used the entire electrical wiring recommended and laid by OrangeHomes provided the customer had used appropriate appliances in the usage ports/ points.

The warranty policy will not cover any defects arising out of factors out of control of OrangeHomes, including but not limited to

  • Improper power input to the mains.

  • Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface.

  • Electrical failures due to physical damage of conduits, wires, switches and plates.

  • Issues in the power input source.

  • Electrical works been repaired by any other representative other than company representative.

  • Inappropriate usage of the electrical points and appliances.

  • The replacement cost will include the cost of electrical items including wiring, switches, conduits (if any) and labour required to set right the concerned failure only, at the time of lodgement of claim.

Plumbing

 

If a defect is found upon inspection by a company authorized representative, the defect will be rectified without charge, in accordance with the claim terms below.

 

The warranty policy shall apply where:

1. The overall plumbing work carried out exceeds a value of INR 50,000 subject to satisfactory inspection by OrangeHomes's representative.

2. OrangeHomes will provide replvacement/rectification, as long as the particular plumbing material is not discontinued by the manufacturer.

3. Plumbing failure shall mean any of the following occurring

  • Leakage in plumbing or sanitary pipes.

  • Plumbing and sanitary pipe manufacturing defect

  • Plumbing failure shall not deal with the plumbing fixtures including taps, faucets, nozzles, water closets, showers, angle valves etc.

4. The customer has used the entire plumbing system installed by OrangeHomes.

The warranty policy will not cover any defects arising out of factors out of control of OrangeHomes, including but not limited to:

  • Improper quality of water supply to the property.

  • Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface.

  • Plumbing failures due to physical damage or mishandling.

  • Plumbing works been repaired by any other representative other than company representative.

  • Surface with contaminants.

  • The replacement cost includes the cost of plumbing pipes/accessories and labour required to set right the concerned failure only, at the time of lodgement of claim.

 

General Terms

 We deliver your furniture/product only up to one flight of stair/s in the absence of a suitable large service elevator within the delivery address.

  • Orange Homes is not responsible for manual movement of furniture pieces / products, and in the absence of an elevator within the delivery address any damage/s that may be caused to the product/furniture or that may occur to the furniture shall be at the customer’s sole risk and responsibility.

  • We always strive to maintain high quality standards and we continuously work towards improving them. We suggest you to please write to us on hello@theorangehomes.com should you desire to invoke the warranty on the products or if you are willing to share your feedback with us.

  • Orange Homes’s liability is limited to the purchase price of the defective or non-compliant products and Orange Homes shall, under no circumstances in any manner whatsoever, be held liable for any indirect damage/s, costs, expenses or financial losses suffered by you or a third party.

  • For warranty or service work within our standard delivery zone, standard pickup or delivery charges will be waived within the first thirty (30) days, but thereafter will be at the customer's expense. For warranty or service work outside our standard delivery zone, you will be charged for travel time. All products which are easily transportable, must be returned by the customer to the store for warranty service.

 

Third-Party Products

 PLEASE NOTE: Along with the other terms and conditions these additional terms are applicable in case you have bought any products not manufactured by Orange Homes. In other words these additional terms and conditions are applicable in case you buy products sold by third party vendors through us. You understand and agree that there may be certain products, which will be sold by third party vendors (“Vendors”). Orange Homes may not be able to control the transactions or the acts and omissions of the Vendors in such transactions. When you buy such products from other Vendors through us the following additional terms and conditions will become applicable: Orange Homes is not responsible for any non-performance or breach of any contract entered into between you and the Vendor. Orange Homes cannot and does not guarantee that the Vendors will perform any transaction concluded on the Site. Orange Homes does not make any representation or warranty as to the attributes (such as quality, worth, marketability etc.) of the items or services proposed to be sold by our Vendor. In particular, Orange Homes does not implicitly or explicitly support or endorse the sale of any items or services through us. Orange Homes accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

 

You release and indemnify Orange Homes and/or any of its officers / Authority and representatives from any cost, damage, liability or other consequence of any of the actions of the Vendors on the Site and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, Orange Homes cannot control the information provided by other Vendors, which is made available to you through us. You may find other Vendor’s information to be offensive, harmful, inaccurate, or deceptive. Please use caution, common sense, and practice safe trading when using our vendors or source.

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Peace of Mind Guarentee
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