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Grievance

Customer Grievance Service

1. When can I expect a response to my issue?

You can expect a response within 48 hours. You will also get clear communication on next steps.

 

2. What happens after I raise an issue?

Once you raise an issue an Online Design Consultant gets notified. After analyzing it internally, our representative calls you within 48 hours, to either initiate a resolution or ask for more information. Internal teams would then be notified, who would deep dive into the same and come up with a resolution. Alongside, senior management would be intimated to ensure transparency and concurrency. You can also track the status on OrangeHomes Hub or get detailed information from the representative on call.

 

3. How can I escalate the issue further?

In addition to raising your concerns on My account , you can also mail us (hello@therangehomes.com), to escalate the issue further.

 

4. How long does it take to resolve an issue?

We try to reach a resolution at the earliest. However, the average time frame could vary and largely depends on the complexity of the problem you’re facing.

 

5. Where and how can I get information on my issue?

You can track the status of your issue by direct communication with OrangeHomes designer assigned to you.

 

6. Are there alternative ways to raise issues?

You can also choose to get in touch with us via call (9893229599 or e-mail (hello@theorangehomes.com).

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Looking to Hire the Best Interior Designer in Bhopal?

At Orange Homes, we have 8 years of expertise in creating luxurious, personalized interiors that reflect your unique style and needs. Our innovative design process ensures seamless project management, transparent communication, and quick estimates—delivered in just 2 minutes. Whether it's a turnkey project, home renovation, or bespoke furniture, we specialize in interiors that harmonize with nature. With flexible project modes like design-only, PMC, and cost-plus basis, we give you full control over your vision.

Why Choose Orange Homes?

At Orange Homes,

Orange Homes is recognized as the best interior design company in Bhopal, offering premium solutions for your home. Here are the benefits of choosing us:

  • Personalized Designs: We tailor every project to reflect your lifestyle, ensuring your home is a perfect reflection of you.

  • 8 Years of Expertise: With nearly a decade of experience, we deliver creative, precise, and high-quality interior designs.

  • Luxury Experience: We blend elegance and comfort, elevating your living spaces to new heights.

  • Modular Kitchen Expertise: We design functional, modern kitchens that meet your specific cooking and storage needs.

  • Quick Estimates: Get accurate estimates in just 2 minutes, saving you time and hassle.

  • Seamless Project Management: Our advanced technology ensures transparent, organized, and stress-free project execution.

  • Quality Assurance: We maintain the highest standards with our stringent quality checks, ensuring durable and exceptional results.

  • Turnkey Solutions: From design to execution, we offer a complete, hassle-free service, letting you enjoy your dream home with ease.

  • Nature-Inspired Designs: We integrate nature into our designs for a calming, harmonious space.

  • Transparent Pricing: We offer clear, fair pricing with no hidden costs, maximizing the value of your investment.

©2024 by Orange Homes Design & Consulting

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