Things aren’t working out for you?
It’s okay, we can still be friends.
Read our cancellation & refund policy.
Cancelling your project
If there’s a situation where something’s not right and you want to break up with us, we understand. We’ll try our best to end things with no confusion and a sense of closure. Here’s our updated policy that tells you about the applicable refunds on cancellation post the booking payment period.
Cancellation Eligibility according to Time Frame.
Booking: Within 48 hours of paying the booking fee 100% refund.
Design in progress: At any point No refund/ No cancellation.
Project Work in Progress: At any point No refund/ No cancellation.
Installation (before 100% payment): At any point No refund/ No cancellation (Customer is obligated to pay the balance of Sales Order value).
Cancelling/ replacing product(s) in your order
Booking fee: 5% of your projected quote (or Rs 20,000, whichever is higher) is taken as a token amount to book OrangeHomes services.
Design in progress: This stage refers to the active design stage where you and your designer will finalise all the designs of your home. Before the final Sales Order is raised, any product in the tentative quotation can be replaced or removed. Should you choose to cancel the project at this point, you will receive no refund post 48 hours of making the booking. This fee will go towards your designer’s time and effort in making the initial pitch and quotations.
Sales order: This is the final order raised, Team is mobilised, first phase of materials has reached at site to start the work by your designer to send all your designs/ products/ services into execution. This will be raised post payment of 35% of your order value.
Execution: This stage is after your site work is started. All your execution materials/ designs will reach site. At this point, Orange Homes cannot offer to cancel, replace or modify items.
Installation: At this stage laminate work is in progress, this stage is after your products have been ready to be fixed and/ or your products have been sourced and are ready for installation. At this point, OrangeHomes cannot offer to cancel, replace or modify items, and the customer should honour the payment of the outstanding Sales Order.
Q: From when does the new policy come into effect?
A: 17 November 2022
Q: What is the applicable cancellation policy for projects booked before 1 July 2022?
A: Our old policy would be applicable.
Q: What is the process for project cancellation?
A: It’s quite easy, really. The simplest and quickest way would be to raise a cancellation request by dropping an email requesting the cancellation to firstname.lastname@example.org.
Q: Where can I follow up or track my refund status?
A: Refunds are usually disbursed within 15 working days of raising the cancellation request. The customer care team will notify you once the refund is processed.
Q: Will the mode of refund be the same as the mode used for payment?
A: The refund amount will be transferred to the bank account that you have provided.
Q. I’ve made the 35% payment, however, I’ve changed my mind, and would like to cancel my project.
A. Sorry, once the sales order is raised, OrangeHomes cannot offer cancellation for your project. Our backend teams would already have begun the sourcing materials and mobilizing teams of your order, and thus at this point, we request you to honour the order and make the balance payment as required.
Q. My project handover is due, and my team is requesting 100% payment, however, I’d like to cancel my project. What are my options?
A. With the work practically complete and your new house ready to welcome you, we really hope there will be no reason to cancel your project. Considering the time and effort invested in sourcing, manufacturing and installation, OrangeHomes would not be able to offer a cancellation. We request you to kindly honour the team's ask and make the balance payment in a timely manner.